Shipping Policy

📦 Order Processing

All orders are processed after payment confirmation.

Because we operate through a network of qualified suppliers, processing times may vary depending on product availability and sourcing logistics. Standard processing time is 2–7 business days.

Orders are not processed, shipped, or delivered on weekends or federal holidays.

If we experience a high volume of orders or unexpected supply delays, processing times may be extended. Customers will be notified whenever applicable.

đźšš Shipping Timeframes

Delivery times vary based on the customer’s location and the shipping method selected at checkout.

Estimated delivery times typically range between:

  • 7–15 business days for standard shipping within the United States

  • Additional time may apply for remote areas or special-order items

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing (if applicable), or peak seasonal demand.

đź’˛ Shipping Costs

Shipping rates are calculated at checkout based on:

  • Delivery address

  • Product weight and dimensions

  • Selected shipping method

Any applicable taxes or additional handling fees will be clearly displayed before order confirmation.

📦 Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Tracking updates depend on the carrier’s system and may take 24–72 hours to reflect movement after shipment confirmation.

⚠️ Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Loja da Conexão Elétrica is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

đź“­ Lost, Stolen, or Damaged Packages

Once an order is handed over to the carrier, responsibility for delivery transfers to the shipping provider.

If your package arrives damaged or appears lost in transit, please contact us within 5 business days of the expected delivery date. We will assist in opening a claim with the carrier and provide support throughout the resolution process.

🔄 Undeliverable Packages

If a package is returned due to:

  • Incorrect address

  • Failed delivery attempts

  • Refusal to accept delivery

The customer may be responsible for reshipment costs. If reshipment is not requested, a refund may be issued minus original shipping and handling fees.

đź“Ś Availability Disclaimer

Because our operation is demand-based and supplier-connected, shipping times may vary depending on supplier logistics and product sourcing.

If an item becomes unavailable after purchase, we reserve the right to cancel the order and issue a full refund.