Privacy Policy

1. Introduction

Loja da Conexão Elétrica (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services in the United States.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely through third-party payment providers)

Technical & Usage Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Purchase behavior

  • Cookies and tracking technologies

We collect this information when you:

  • Place an order

  • Create an account

  • Subscribe to communications

  • Contact customer support

  • Browse our website

3. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Provide customer support

  • Send transactional emails (order confirmations, tracking updates)

  • Improve website functionality and user experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

We may also use your email address for marketing communications if you opt in. You may unsubscribe at any time.

4. Payment Security

All payment transactions are processed through secure third-party payment gateways.

We do not store full credit card details on our servers. Payment data is encrypted and handled according to industry security standards.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

  • Shipping carriers

  • Payment processors

  • Service providers (hosting, analytics, email platforms)

  • Legal authorities when required by law

All third parties are required to maintain appropriate security and confidentiality measures.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve site performance

  • Analyze traffic and behavior

  • Personalize user experience

  • Support marketing and advertising campaigns

You can adjust your browser settings to refuse cookies; however, this may affect website functionality.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Maintain business records

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce agreements

8. Your Rights (U.S. Residents)

Depending on your state of residence (including California and other applicable jurisdictions), you may have rights such as:

  • Requesting access to your personal information

  • Requesting correction of inaccurate information

  • Requesting deletion of your personal data

  • Opting out of certain data processing activities

To exercise your rights, please contact us using the information below.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no online transmission or storage system can be guaranteed to be 100% secure. By using our website, you acknowledge this inherent risk.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external sites. We encourage users to review their privacy policies separately.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Information

If you have questions regarding this Privacy Policy or your personal data, please contact our support team through the contact information provided on our website.