Return & Refund Policy
🔄 Return Eligibility
Customers may request a return within 7 calendar days from the date of delivery.
To qualify for a return, the item must:
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Be unused and in its original condition
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Be returned in its original packaging
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Include all accessories, manuals, and components
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Not show signs of installation, misuse, or modification
Products that do not meet these conditions may be refused or subject to partial refund at our discretion.
⚠️ Non-Returnable Items
The following items are not eligible for return:
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Special-order or custom-sourced products
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Items purchased under final sale or clearance conditions
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Products damaged due to improper installation or misuse
💰 Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to the original payment method
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Processing time may take 5–10 business days, depending on your financial institution
Original shipping costs are non-refundable unless the return is due to our error (incorrect or defective item).
🔁 Exchanges
We replace items only if they are:
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Defective
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Damaged upon arrival
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Incorrect due to order fulfillment error
If you need an exchange, contact our support team within 5 business days of delivery and provide clear photos of the issue.
🚚 Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item was delivered damaged
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The incorrect product was sent
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There was a confirmed fulfillment error
We strongly recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
📦 Order Cancellations
Orders may be canceled before shipment.
If the product has already been processed or shipped, the cancellation request will be treated as a return and subject to this policy.
If a product becomes unavailable after purchase due to supplier constraints, we reserve the right to cancel the order and issue a full refund.
📌 Demand-Based Sourcing Notice
As our operation is supplier-connected and demand-based, certain products are sourced specifically per order. In these cases, additional processing time may apply, and return eligibility may be limited depending on supplier conditions.